How to Resolve Health Insurance Problems

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If you encounter a problem using your medical benefits, the LEA suggests that you follow the process shown below.

When attempting to resolve problems, record the name of all representatives with whom you speak and the date on which the conversation took place.  You should not have to spend more than 5 - 10 minutes resolveing the problem.  If you are unsuccessful, move on to the next step.

Finally, we ask that you contact the association via the Insurance Problem Report Online Submission Form.   Please provide as much information as possible and mail the document to the LEA.

1.  Customer Service Department

Horizon Blue Cross Blue Shield of New Jersey

PO Box 1609

Newark, New Jersey  07101-1609

1-800-355-2583

Group# 85785

Have your ID# ready

Know the name of your plan

If not satisfied

2.  Call the Administration Building

Geri Imbriaco 908-486-2800 x113

If not satisfied

3.  Call the Insurance Broker

Brown and Brown Metro, Inc.

Insurance Consulting Specialists

1-800-844-1169

Identify yourself as a Linden BOE Employee

Have your Social Security Number Available

Leave a detailed message of situation, someone will return your call

4. No matter what the results!

Complete Insurance Problem Report Online Submission Form.